To help you prepare your file for printing we have some guidelines that should be followed in order to obtain the best results.

CLIENT SUPPLIED FILES

The client or client hired graphic artist must follow our guidelines. Files supplied by the client or client agency will be pre-flighted for correct sizing and bleeds only. It is vital that the client or agency is aware of image resolution issues prior to sending their files for print. While we might bring up resolution issues it is not our responsibility or duty. Files printed with resolution issues caused by poor image quality will not be reprinted. Please check your files prior to submission.

We strongly suggest color hard proofs on the material prior to printing. While at an added cost and production time, proofs are the ONLY way of making sure color output is acceptable. Client who waive hard proofs for any reason also waive their right to reprints. E-proofs supplied via email are not considered hard proofs. E-proofs are to be used for placement only, not for color or resolution.

TIPS FOR GRAPHIC ARTIST

Large format graphic creation can be difficult due to issues with file size and ability to find images at a high enough resolution that look good at final size. Here are a few tips:

1) Use Illustrator and make vector based output. Create images and link them into the document. Flattened files are not guaranteed.

2) Specify critical PMS colors in the vector file using the PMS solid coated color chart. Files that cannot be manipulated cannot be color matched

3) Stay away from overuse of transparencies. Color matching a transparency is impossible.

4) Using even simple text/graphics effects on large files can create massive file sizes making even the smallest edit take hours. Edits needed on our end could accrue significant art charges.

5) Create all art to size and check resolution. Most mistakes with resolution come from files reduced to a percentage causing resolution issues to go unnoticed. You are responsible for image resolution.

6) If your file is over 1 gigabyte simplify your design using more vector output.

It is your responsibility to understand our requirements. We are here to answer any questions you have. Please contact our customer service department for help.

RESOLUTION

Optimal results are achieved with images printing between 125-150 DPI at final size. DO NOT rez-up images: this only pixelates the image more by adding artificial pixels. Please submit images at full size.

COLOR MATCHING

Due to different printers, ink and media, not all colors can be precisely duplicated.  We will do our best to come as close as possible to the colors you request.  We cannot guarantee exact color matches. We strongly recommend ordering a printed hard proof to approve any color matches.  If your project requires a Pantone color match, please reference a Pantone Solid Coated chart and make sure the color is included in your file.  You may also send us a printout as a guide.  Color matching and print proofs will add extra time to production, please plan accordingly. PLEASE NOTE: For a rich black on fabric must have the following values (100 Black, 40 Cyan, 30 Magenta, 30 Yellow)   Ink jet= (C: 70 M: 70 Y: 70 K: 100)

COLOR MATCHING PREVIOUS PRINTS

A digital printer will print color differently, even using the same printer profiles, from day to day. If you are ordering a print that needs to match one previously ordered we must have the previous print back to color match. While there is no way of guaranteeing an exact color match, having the previous print to reference is critical. You must indicate the previous order, and contact a customer service representative, to make us aware that a previous print match is required. Failure to provide the previous print and contact customer service will make it impossible to color match your previous print.