Warranty Terms

Upon the signed acceptance of delivery, you have 3 business days to report any damage that may have occurred during the shipping process. If no shipping damage is reported during the initial 3 day time period, all future reports or complaints will be treated as warranty claim and are subject to the terms and conditions of our standard warranty.

TradeShowTruss.com guarantees the quality of and function of its products when used in the correct manor as illustrated on each products accompanying user instruction sheet. This covers general fair “wear and tear” and guarantees repair or replacement when product failure is due to defects in manufacturing or assembly.

The TradeShowTruss.com warranty does not cover damage or product failure due to: incorrect use, mistreatment, failure to follow provided user instructions sheets, destruction, loss, theft, unauthorized alteration, vandalism or natural disasters.

In cases of a warranty dispute: TradeShowTruss.com reserves the right of final judgment/decision on the nature and cause of damage and the fair and applicable warranty response/solution.

 

Warranty Periods

TradeShowTruss.com provides a 5 Year manufacturer’s warranty on the Coyote Popup display frame and channel bars, and a 1 Year manufacturer’s warranty on all other products contained within the website. Luminosity: TradeShowTruss.com provides a 1 year manufacturer’s warranty on all products contained within the Luminosity range of exhibit and display lighting. TradeShowTruss.com Graphics: TradeShowTruss.com provides a 1 year limited warranty on all indoor and outdoor inkjet graphics, and a 3 month limited warranty on dye-sub fabrics when used outdoors. This warranty covers ‘tunneling, de-laminating, and general color fading.

 

Returns Policy

Immediately upon receiving TradeShowTruss.com shipments, please verify items shipped against the TradeShowTruss.com packing list to ensure accuracy. If you suspect that the delivery is incorrect or missing parts, please contact the ‘TradeShowTruss.com Customer Returns Department’ IMMEDIATELY.

Shipping Damage

The arrival of a product damaged in shipping is a ‘non-warranty issue’ and claims must be filed/reported to “TradeShowTruss.com Customer Returns Department” within 3 business days of receiving product. When submitting a shipping damage claim, digital photos may be required to document damage to the shipping container and/or product. (Please be sure to sign for packages as “damaged”.) Upon authorization to return the damage product, all returns must be made to TradeShowTruss.com within 2 weeks of delivery.

Standard Warranty

Should you have a problem with an TradeShowTruss.com product within its given warranty period please contact the TradeShowTruss.com Returns department, where you will be asked ‘standard questions’ to determine the nature of the product failure and to establish the level of solution. Upon authorization to return the problem product, all returns must be made to TradeShowTruss.com within 2 weeks of RMA.

Unwanted Returns

Should you need to return a product due to order cancellation or any other reason other than a warranty matter, TradeShowTruss.com reserves the right to carrying out a 100% inspection of the product before accepting the return. All returns of this nature are susceptible to a 25% restocking fee/charge. Unwanted returns will not be accepted 30 days after ship date of original product. TradeShowTruss.com will not accept the return of a used product, custom made product or inkjet graphic.

Order Cancellation

Order cancellations must be made in writing with receipt of the cancellation confirmed over the phone. The cancellation of a production order to which TradeShowTruss.com has produced or ordered raw materials, may result in TradeShowTruss.com fully charging for materials and labor, or imposing a minimum cancellations fee of up to 50% of the purchase/sale price.
 

TradeShowTruss.com Customer Returns Department
HOTLINE: 866-913-3816 ext 7200
8:00 am to 6:00 pm EST